Responsible Gaming

At DegenCity Casino, we are committed to providing a safe and enjoyable online gaming environment for all our players. We recognise that for some individuals, gambling can become a problem. This page outlines the tools, resources, and policies we have in place to promote responsible gaming and help you stay in control. We encourage all players to read this information carefully and use the available features to manage their play.

Understanding the Risks

Gambling should always be seen as a form of entertainment, not a way to make money. While most players gamble responsibly, it is important to be aware of the potential risks. Problem gambling can affect your finances, relationships, and mental health. Signs of problem gambling may include spending more time or money than you intended, chasing losses, borrowing money to gamble, or neglecting work, study, or family commitments. If you recognise any of these signs in yourself or someone you know, we urge you to seek help immediately.

Player Protection Tools

We provide a range of tools within your account settings to help you manage your gambling activity. These tools are designed to give you control over your time and spending. You can access them at any time by logging into your account and navigating to the responsible gaming section. We recommend setting limits before you start playing, as this helps maintain a healthy balance.

Deposit Limits

You can set a daily, weekly, or monthly deposit limit on your account. This limit restricts the amount of money you can deposit over the chosen period. Once set, the limit can be reduced at any time, but any increase will only take effect after a cooling-off period of 24 hours. This feature helps you stay within your budget and avoid overspending.

Loss Limits

Similar to deposit limits, loss limits cap the total net losses you can incur over a set period. This can be a useful tool to prevent chasing losses and keep your gambling within affordable boundaries. You can adjust these limits in your account settings, with the same cooling-off period applying to increases.

Session Time Limits

You can also set a limit on how long you can remain logged into your account during a single session. Once your session time expires, you will be automatically logged out and will need to wait before logging back in. This helps you manage the amount of time you spend gambling and encourages regular breaks.

Self-Exclusion

If you feel you need a longer break from gambling, we offer both temporary and permanent self-exclusion options. Self-exclusion allows you to block access to your account for a chosen period or indefinitely. During the exclusion period, you will not be able to log in, deposit, or play any games. We also take steps to ensure you do not receive marketing communications during this time.

Temporary Self-Exclusion

You can choose a cooling-off period of 24 hours, 7 days, or 30 days. This is a short-term option if you simply need a break. Your account will be automatically reactivated once the period ends.

Permanent Self-Exclusion

If you decide to permanently exclude yourself from our casino, you can do so through your account settings. Permanent self-exclusion is irreversible, meaning your account will remain closed indefinitely. We will also take steps to prevent you from opening new accounts with us. If you wish to reinstate your account after a permanent exclusion, you must contact our support team, and we will review your request on a case-by-case basis.

Age Verification

You must be at least 18 years old to register and play at DegenCity Casino. We take age verification seriously and may request proof of age at any point. If we find that a player is underage, their account will be suspended, and any winnings will be forfeited. We also encourage parents and guardians to use internet filtering software to restrict minors’ access to gambling sites.

Support Organisations

If you or someone you know needs help with problem gambling, there are several reputable organisations in Australia that provide free, confidential support. We strongly encourage you to reach out to them.

These services offer counselling, information, and peer support. You can also find self-help tools and resources on their websites.

Our Commitment

We are committed to promoting responsible gaming and complying with all relevant Australian regulations. Our team is trained to identify signs of problem gambling and to provide appropriate assistance. If you have any concerns or questions about your own play, or if you need help using the responsible gaming tools, please contact our 24/7 support team via live chat or email. We are here to help.

We also remind you that gambling is not a solution to financial problems. It is a leisure activity that should be enjoyed in moderation. Always gamble with money you can afford to lose, and never borrow money to gamble.

Staying in Control

Here are some practical tips to help you stay in control:

• Set a budget before you start playing and stick to it.
• Use the deposit and loss limits available in your account.
• Take regular breaks and avoid gambling when you are upset or stressed.
• Never chase losses — accept them as part of the entertainment cost.
• Balance gambling with other hobbies and activities.
• If you need a break, use the cooling-off or self-exclusion features.

Remember, responsible gaming is a shared responsibility. We provide the tools, but the choice to use them is yours. Enjoy your time at DegenCity Casino and always play responsibly.

Further Information

For more details on our policies, please read our Terms & Conditions and Privacy Policy. If you have any questions about responsible gaming, our support team is available around the clock to assist you.