Privacy Policy
This Privacy Policy explains how DegenCity Casino collects, uses, stores, and protects your personal information when you visit or use our website and services. We are committed to safeguarding your privacy and handling your data in a transparent, lawful, and secure manner. Please read this policy carefully to understand our practices regarding your personal data.
Information We Collect
We collect information you provide directly to us, such as when you register an account, make a deposit or withdrawal, contact our support team, or participate in promotions. This may include your name, email address, date of birth, residential address, phone number, payment details, and identification documents for verification purposes.
We also automatically collect certain technical information when you visit our website, including your IP address, browser type, operating system, referring URLs, device information, and browsing behaviour. This data helps us improve our services, maintain security, and personalise your experience.
How We Use Your Information
We use the information we collect for the following purposes:
- To create and manage your account, verify your identity, and process transactions.
- To comply with legal and regulatory obligations, including anti-money laundering (AML) and responsible gaming requirements.
- To communicate with you about your account, transactions, and any changes to our terms or policies.
- To provide customer support and resolve disputes.
- To detect, prevent, and investigate fraud, abuse, or other prohibited activities.
- To improve our website, games, and services through analytics and research.
- To send you marketing communications only where you have given consent, and you may opt out at any time.
Cookies and Similar Technologies
Our website uses cookies and similar tracking technologies to enhance your experience, analyse site traffic, and support security. Cookies are small text files stored on your device that help us remember your preferences and recognise you on return visits.
We use the following types of cookies:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Required for website functionality, such as login and account management | Session or persistent |
| Analytics | Help us understand how visitors use the site, e.g. pages visited and time spent | Typically persistent up to 2 years |
| Functional | Remember your preferences, such as language or region | Persistent |
| Marketing | Used only with your consent to deliver relevant advertisements | Persistent |
You can manage your cookie preferences through your browser settings or our cookie consent tool. Disabling certain cookies may affect website performance and functionality.
Third-Party Data Sharing
We may share your personal information with trusted third parties for specific purposes, including:
- Payment processors and financial institutions to process deposits and withdrawals.
- Identity verification and fraud prevention services.
- Analytics and hosting providers to maintain and improve our website.
- Regulatory bodies and law enforcement agencies where required by law.
- Marketing partners only with your explicit consent.
We do not sell your personal information to third parties. All third parties are contractually bound to protect your data and use it only for the purposes we specify.
Data Retention
We retain your personal information only as long as necessary to fulfil the purposes described in this policy, or as required by applicable laws. After that period, your data will be securely deleted or anonymised. For example, transaction records may be retained for up to seven years to comply with AML regulations.
Your Rights
Under applicable data protection laws, you have the following rights regarding your personal information:
- Access: Request a copy of the data we hold about you.
- Rectification: Correct any inaccurate or incomplete data.
- Erasure: Request deletion of your data where permitted by law.
- Restriction: Limit how we use your data in certain circumstances.
- Portability: Receive your data in a structured, commonly used format.
- Objection: Object to processing based on legitimate interests or direct marketing.
To exercise any of these rights, please contact our support team. We will respond to your request within a reasonable timeframe, usually within 30 days.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encryption of sensitive data, secure servers, firewalls, and access controls. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
International Data Transfers
As we operate globally, your personal information may be transferred to and processed in countries outside your country of residence, including Costa Rica where our operator is registered. We ensure that such transfers are governed by appropriate safeguards, such as standard contractual clauses or equivalent mechanisms.
Children’s Privacy
Our services are strictly for individuals aged 18 years or older. We do not knowingly collect personal information from minors. If we become aware that a person under 18 has provided us with data, we will take steps to delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically. Your continued use of our website after changes take effect constitutes your acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our support team via live chat or email. We are committed to addressing your inquiries promptly and transparently.
Responsible Gaming and Age Verification
We take responsible gaming seriously and require all players to be at least 18 years of age. Age verification checks are carried out during registration and may be requested at any time. For more information on how we promote safe play, please visit our Responsible Gaming page. You can also set deposit, loss, and session limits within your account settings.
Your Consent
By using our website and services, you consent to the collection, use, and processing of your personal information as described in this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of our services.
Governing Law
This Privacy Policy is governed by the laws of Costa Rica, and any disputes arising from it shall be resolved in accordance with those laws. For users in Australia, additional local protections may apply under the Privacy Act 1988 (Cth).